How should I keep the product secure so that it remains eligible for a return?
The item should be in its original packaging, unused, and contain any and all item(s) that came with it. Please contain the product in a secure layer of external packaging, like plastic, to avoid any damage to the item. It will be inspected once more at the collection point.
if you use any Equipment it's not returnable.
How do I change or cancel an order that I already placed?
You can only change or cancel your order before the order status change to “Processing”. To do so, please contact us at +39 3801079145 or email us at email@example.com for further assistance.
My order was damaged or defective, how do I get a replacement?
My order was damaged or defective, how do I get a replacement? We're sorry if this is happening to you. Whether it's a damaged or defective product, we'd like to make it up to you if it's within our means to do so. We encourage our customers to check their orders at the point of delivery! If you've discovered something wrong with your order, you should: contact us at +39 3801079145 or email us at firstname.lastname@example.org for further assistance.
What should I do if the product is incorrect or missing?
If the product(s) you received is not what you have ordered, or missing something from your order list, please call us at +39 3801079145 or email us at email@example.com for further assistance within 3 business days from the day you received the product(s) for further assistance.
Can I change my shipping address?
Shipping address cannot be changed once the order is placed. Please ensure the delivery address is correct at the time of placing your order. ASAP Please call us at 0039 3801079145 or email firstname.lastname@example.org for further assistance.
Can I specify the delivery date or time?
We are afraid that you will not be able to specify the delivery date and time. We will contact you personally to arrange your delivery. Our delivery timing is in between 10 am to 5 pm, Monday to Friday.
Can I ship item(s) to multiple shipping addresses?
You can only specify one address per order. If you want to ship items to multiple addresses, you have to order separately for each address. However, please be reminded that you will be charged for shipping and handling charges with each order.
What modes of payment are accepted?
We accept online payment via Credit Cards (MasterCard/Visa) OR WITH ANY OTHER CARD . Bank Transfer is only available OR you can use paypal .for italy we also offer payment on delivery option
Do you accept Cash On Delivery?
ONLY for ITALY we also offer payment on delivery option-For all other countries We accept online payment via Credit Cards (MasterCard/Visa) OR WITH ANY OTHER CARD . Bank Transfer is only available OR you can use paypal .
I’m making a Direct Bank Transfer. What do I need to know?
Payment needs to be made within 24 hours or your order will be deemed cancelled in the system.Please ensure that your i-Banking nickname corresponds with your ASIA SNC Username.Upon payment of your order, please submit your payment proof here with whatsapp 00393801079145.
How do I know if payment was successfully made?
Once your order has been placed and paid for, you should receive an e-mail outlining confirmation of your order within 10 minutes. This means that we have received your order, as well as payment for it in our system. Otherwise, the payment is unsuccessful. You will receive an invoice from cricketshopitaly.it once your payment is successful. Please bring along this invoice during self-collection. You can also check your payment status under your account at here.
I have not paid for my order. Will it be processed?
We do not process unpaid orders. These orders will reflect in your account, under the status “Pending Payment”. Please opt to pay via Bank Transfers, PayPal or Credit Cards to get back on track! Please call us at 0039 3801079145 or email email@example.com for further assistance.
How can I check my order status?
After you log in into your account, click “ORDERS” under the My Account. You will see one of the following statuses:
Pending payment – Order received and awaiting payment.
Failed – Payment failed or was declined.
Processing – Payment received and the order is being processed.
Completed – Order fulfilled and has been already sent out.
On-Hold – Awaiting payment.
Cancelled – Cancelled by shop manager or the customer.
Refunded – Refunded by shop manager.
Can I cancel or make any changes on my order that I had placed?
The order that has been processed or shipped cannot be cancelled or changed. Please call us at 0039 3801079145 or email firstname.lastname@example.org for further assistance.
Can I place my order online and collect it from the store?
Self-collection is only available if you're staying in Italy.
If you’d like to collect an order, please make payment online and fix an appointment with a member of our team beforehand. We do not entertain walk in sales at this point of time.
How long does it take to process my order?
All orders received before 12am should be shipped the same day
How do I know if my order had been placed?
An order confirmation email will be sent to the email address that you provided upon ordering. If you did not receive the confirmation email within the day after placing your order, please check your spam folder as the email might be there.